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  • If you take a good look at my reviews you will see that I am not a Yelp or that only comes on here just to complain and I sincerely hate those types of people but this negative review is completely legit and to this day I will never ever shop at the store till the day I die it's not for anything and I will continue to tell everybody in Vegas not to go there So this is what happens to me the people working there were helpful and I had a fairly large cart of items My bill comes to a bout $230 and yes there were a lot of things on sale which I was grateful for and they were a lot of things in that cart that I really wanted to decorate my house for the holidays I was with my little boy we also purchased a lot of arts and crafts items for school I had been there several times but before this incident had happened I never had a complaint ever Are young man with brown hair towel ring me up looked about 20 years old or so and after I paid for my items he bagged them up and stack them into my cart There was a nearby Manager who was a middle-aged guy balding the whole shebang he watches us leave doesn't say thank you nothing right as we leave the store and he standing by the door one of the bags slips off the cart and inside breaks a $25 item I picked it up and I asked the manager if it was OK to exchange it for another one and he had the audacity to tell me know I could not that it was my fault that it broke I know the story sounds unbelievable but I swear this actually happened a manager of a retail store watched it happened and told me now in front of my child after I spent all that money in his store So you know what I did I took my receipt My son was already out the door and got into the car As he was sitting there waiting for me I took the car right back to customer service and said I'm returning all of it and I told the kid why and the manager had no problem with me getting a return for everything on my receipt and it was credited to my credit card A full refund As I walked by the manager I just shook my head there was no arguments there was no yelling I have class when I am in public and plus my son was with me Not worth it I live in that town many people know me I get into the car and my son says mom where is all the stuff and I said I returned it and he said what happened and I said the manager wouldn't give me a new picture because the frame broke so I decided that I'm not gonna deal with the business that works that way So we get home and I unload two bags from Pier 1 imports and then I see a bag filled with stuff from the store and I said oh my God!!! I looked over at my son Jake and didn't say anything because I knew that if I told him that he was going to make a big stink out of it well it turns out that my son had walked to the car with a bag filled with a bunch of items I ended up getting about $45 worth of free stuff The manager didn't even oversee his employees do a return didn't make sure that all the items were accounted for? hows it my fault??? All I can say is I was happy and now I most certainly did not return the merchandise to the store I kept it and I also kept it a secret from my son that that merchandise wasn't paid for I would never work for a boss like that and I would never want a manager like that running one of my stores what a disgusting attitude you should be ashamed of himself I don't work in retail/ but I do know that that was exchangeable it happened on the property. This is all the managers fault middle-age guy chip on his shoulder.
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