Went to eat here after a round of golf nearby. Walked in and the place was smaller than expected but smelled pretty good. I asked the older lady behind the glass if we could change the tv to the basketball. She was so rude about my request stating I would have to wait. I was then handed the remote and changed the channel to her request ( not to have the game sound on). She continued to bitch to the point me and my buddy left without even ordering. I really want to support small places but I will not put up with attitude. Never did get to try the food.
(In response to the owner response)
The correct response from a real business owner is "Sorry about the misunderstanding. We hope to gain your business". That is how customer service is done. You are so incorrect of the situation that it is laughable. First of all, we do not drink when golfing and even if we did it would have to be a lot of beer for me to have a "pink" face since I am African American!!! This just proves how ridiculous your response is. Did your "cameras" not pick that up?? I referenced "older lady" because there were two ladies working and I did not want to call out the younger lady who I had not interaction with. I support and actually have owned small business and I would have never treated my customers the way we were treated. But by your response, I can see that it comes from the lack of leadership and professional they receive from the top. Trust me, I will never visit your establishment again and I will make sure that my friends in Chargin (and I have quite a few) and my friends on social media are fully aware of your customer service.