I called to attend a spin class. I was a new client and she said there's plenty of spots open just come 15 min early to fill out the paper work. I asked the girl on the phone if she was sure I didn't need to sign up and she said yes just come in. I arrived and she said the class was full. Terrible customer service. Rude and offered no solution to the problem that she caused. They should have a system in place where new customers can reserve spots in classes before they arrive. And not have to take the risk of arriving and the class was full. I chose to go to FSY instead and they were much more accommodating. Guess I'll never try this place because I'm not wasting my time and arriving to a full class again!