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| - I always like to stop in here when I am on that side of town for meetings, etc. There are SO many types of Skechers in terms of styles. Not only is it a factory outlet store, but they also maintain a huge clearance section (about a third of the store) with great selections for children and adults. They always have great sales across the store and it is rare that I can't find the shoe I want in the size I need.
One not-so-pleasant thing on my most recent visit...some of the sales associates might benefit from an employee meeting to discuss conversations that are appropriate vs. not so appropriate on the sales floor around customers (realistically...not appropriate around anyone). As I was shopping, several associates in conversation with one another passed by me. One of the comments made to the others was referencing someone they all knew as being "geriatric" and referenced the person's just being generally slow in terms getting/understanding things, etc. By the conversation, the pairing of the word with the behavior was not actually referencing a senior-age person to me. So it sent a message on multiple levels. Perhaps a few minutes of conversational training during the next employee's meeting might be helpful.
As the person who heard it, it wasn't such that I would stop shopping there. I think it is a situation where everyone might be better served by making it a teachable moment. Sometimes the best win-win situation is not ignoring an issue or getting rid of an issue....it is just taking a few minutes in an employee meeting to stress the importance of positive communication and behavior on the sales floor, what is expected, and discussing why such comments are not helpful nor edifying for anyone on or off the sales floor.
Overall, the employees are great. They want your shopping experience to be positive and they want to help. I always enjoy my shopping experience and with the selection and deals they have, I may wander around the store multiple times, but it almost always leads to finding that perfect pair of shoes!!
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