So I've ordered from here a few times. 2 out of 3 times the pizza was wrong, and the third time it had a burnt bottom.
So why the 4 star rating?
Well...
1-The pizza tastes pretty good. Thats obviously one of the most important qualities in a pizza restaurant.
2-The people are super nice. Both times they have apologized and offered to fix the mistake. Once I told them not to worry as it was just 1 topping missing. The 2nd time they let me munch on a slice of the mistake pizza while I waited for the correct one. They even offered me a beverage while I waited.
3-The toppings are fresh and they give you enough toppings (unlike some chain bargain pizza joints).
I know most people wouldn't give a 4 star rating when their food has had something wrong with it most of the time. However, I get a good vibe so far and I understand that things happen.