| rev:text
| - Andora catered my wedding this past year. My experience was extremely poor.
Management: During the 10 month planning process, I dealt with 3 separate catering managers, either b/c the previous one had quit or was fired by Andora management because they were not competent enough to handle the job. Each time I got a new catering manager, I had to re-explain the vision for the wedding down to every last detail. As busy as I was during my wedding planning, this seemed like something that should have been captured by the company and passed to the new staff. The new catering managers were not even quick to contact me when taking over my account even though my wedding was within weeks.
Food: During our tastings, the food was excellent. I was nervous that the change of management would affect the plate decisions, but was assured that since it would be the same chef, our food would taste the same at our wedding. Unfortunately, we were let down. Most of the food was only luke warm, and the vegetarian meals were complained about, stating that they consisted of only zuccini on a plate.
Payment: Through all the confusion of changing management for our account, an original contract was never signed. After asking countless times (nervous about their fulling their commitments during our wedding), we finally were able to sign a contract stating specifically the itemized cost of the services Andora would provide. The night of the wedding, the newest catering manager handed my mother a bill as we were packing up. The total cost was $10,000 more than previously negotiated. Although the catering manager tried to have my mother give a credit card on the spot, my mother said she would review the contract and call with a credit card number the next day. The next day, my mom found out from Andora that the owner decided that her contract was not valid b/c it was not a standard contract they used in the company, (recall: his staff gave it to us). When questioned about the difference in cost, they blamed one of their incompetant ex-catering managers for mispricing many items and then told us they expected us to pay for their employee's mistakes. When we tried to compromise by splitting the difference, the owner threatened to involve his company lawyers. On top of that, they charged the credit card in the midst of our dispute, without our consent. In the end, they ended up giving a few percent off the difference and we covered the rest, eager to just put this behind us.
Summary: Andora has good food at the restaurant, and the 3rd catering manager did seem to want to please us, but due to their company policies, flakey management staff, unequal quality of catered food, and poor general customer service, I would not recommend this vendor for any bride who wants to be sure her wedding planning goes smoothly.
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