This review is based on our well check visit today. We have been going to this office for over three years and today I gotta say" it is the longest waiting I ever experienced with this office. " Simply because the new in-training front desk girl mistakenly pulled out our file from the system for us to pay our balance and forgot to put it back into the system for us to see the doctor. I had the idea there was something wrong so I went up to ask her. She checked and told me we are next. I asked if I could use the bathroom now, she said they will call me like now! So I waited. 20 minutes later after everyone who came after my were called in, I asked her again if there's something wrong with his insurance or something because we have been waiting for over an hour. She checked again and said they will call me now.
Then I got in and the nurse apologized and admit that the new front desk girl thought she put our file on the desk but she didn't. Even the doctor apologized for our ridiculous long wait, but the new front desk girl is totally rude and ignorance to us. I love this office and everyone there but today was something else. I am not as upset from the wait as the fact that she didn't even have a nerve to apologize , explain, or admit it was her false. :-(