I ordered way late (like 9:58pm late). And half expected them to call and say that they couldn't place my order but nope they didn't do that. My order tonight got delayed at the restaurant and I was immediately called and informed. When the driver finally left the restaurant due to the delay I was called again and told that because of the delay time the restaurant was comping my food and I would only be charged for delivery and the tip I had already left. Shortly after that call, the driver arrived. I was so pleased with the communication that I gave the driver an extra tip...besides I knew it wasn't his fault and they can't control the restaurants. Even if my food hadn't been comped I just appreciate the level of customer service because so often with other companies I would've just been left wondering if I would ever get my food and probably would've had to call the company 15 times for a status. THANK YOU SO MUCH for thinking of customers first! For that you get 5 stars!