It is hard to give a review with three stars because majority of the team deserve 5. Our sales rep was extremely informative and helped throughout the entire process. When the furniture was delivered the delivery guys were great, and had excellent customer service which you don't always find. However, the reason for the three stars is because of whoever Stacey is. This individual was very condescending, rude, and doesn't listen. It is always hard when a team works so hard to give excellent customer service and that one person can turn someone away. I don't know if this is a normal attitude, but I can tell you with as much money that was spent with this company it definitely was not appreciated at all.