I go there a lot and have bought several things at the both the Ft Apache store and the one on Serene. Service has been decent not great but not bad either. But I'm still rating it 5 stars because of the unique things you find for great prices ! I never shop for furniture at name brand stores anymore because you can find the coolest stuff at Colleen's plus it's so fun to just walk around and look at everything. So what if you hit them on a day when service is slow when you find the perfect thing for your home ? You're still a winner.