If I could give this place zero stars I would. I originally scheduled my appointment in November and Dr. Pagnussat only had availability for January. Even though the reason I need to see her is urgent I took the January appointment. I waited patiently for over a month for my appointment and I get a call two hours prior to my appointment saying it needs to be rescheduled because Dr. P needs a longer appointment slot. Now I'm frustrated because I already called into work so I could make it to my appointment so I'm losing money and I can't even see her. They could've caught that even the Monday before my appointment and called to reschedule but they waited until a couple hours before. Then at first they told me it wouldn't be until March and I literally cried on the phone with the lady because I'm so fed up. I've already been waiting for too long. Eventually I'm told there's a February 15th slot so I take it even though it's still a month out. I put in a complaint about the inconvenience all of this has caused me and nobody gets back to me. Now fast forward a month to today. I received a call saying that Dr. P won't be in on February 15th so they have to reschedule my appointment AGAIN! Now I'm furious and in tears. I've been waiting for 3+ months to get in to see her and now I have to wait another month until March 14th!
Whatever you do do not go to Southwest Medical for rheumatology! I'm extremely sick and need to see a rheumatologist and I've been waiting for months to get in. They don't care about their patients or their health and I'm fed up!