| rev:text
| - Oh boy. I'm not generally a very negative person, but I've now had multiple bad experiences with DHL. I'll mention only the most memorable here:
I ordered a package off the Internet, and it was sent from the U.S. via DHL. As it happened, I wasn't listed in my apartment building's PA system at the time (the wiring hadn't worked on my floor in years, for some reason), but I included instructions for the delivery-person to give me a call when he or she arrived, and then I would come meet them in the lobby.
The package didn't show up; I checked online and found it had been marked undeliverable. I called DHL to sort things out and eventually learned that my instructions had been either lost or simply disregarded; since I was not in the PA system, DHL was unable to deliver the package. That was frustrating. But these things happen. I asked for my options, and was given two: either they could try again a week later (...just in case my apartment had mysteriously been added to the system by then, I guess?), or I could go to their warehouse and pick the parcel up myself.
I couldn't trust them to get the delivery right, and at any rate, a week later wasn't going to be soon enough; I needed this parcel before the weekend. I didn't have much extra time, but it looked like I was going to be making a bit of a trip. Now, like many warehouses, DHL's is in Brampton. Now, like many Torontonians, I don't own a car and am not a great driver in the first place. So I hopped on a GO train out to Bramalea, transferred to a local bus, and then finally did some walking. I didn't get lost, but the walk was longer than I expected. Finally, 40 minutes after getting off the Mississauga regional bus, in the dark and with rain beginning to fall, I walked in the door of the DHL warehouse and explained the situation.
They brought out my package and charged me $15 for the failed delivery.
I find this an inexcusable way of treating customers. DHL ignored my instructions, turned back at the door of my apartment because they couldn't bring themselves to call me inside, forced me to trek out to the freakin' middle of nowhere in Brampton in the middle of a busy week, and then fined me extra because of THEIR inconvenience?
Disgusted, but at least with needed parcel in hand, I left the warehouse. It was now definitely raining. I walked to a hotel next door and asked them to call a taxi for me, because there was no way I was walking 40 minutes in the rain just to wait for a bus to eventually get back to the GO station. The hotel staff were all too happy to oblige, and even though I wasn't even staying there and hadn't given them a penny, they insisted that I help myself to tea or coffee in the lounge off the lobby. What a contrast to the customer service I'd just received at the hands of the hotel's neighbours! Anyway, the taxi arrived promptly; I finished my tea on the way to the GO station, slept on the bus back, and got home around 1 AM. Shortly thereafter, the hotel received a thank-you card from me. They deserved it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)