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  • I truly hate to write this but it might be helpful to management. I have loved this restaurant chain for many years, first in Northern California and then when we moved to North Phoenix. I've eaten at this location many times in the past always with excellent meals and service. However, my husband isn't too keen on Italian food so it's been quite awhile since I had enjoyed my favorite Penne Rustica. On August 19th, hubby was out of town so I decided to treat myself and I ordered pick up. The server Jordan was very sweet and had my food all neatly packaged up and ready to go. When I got home, the food was still warm, so all good so far. And then, much to my disappointment, the creamy sauced pasta with succulent shrimp and chicken I was expecting was dry dry dry. There was seriously hardly any sauce at all and the chicken and shrimp were tough. I couldn't even eat half of it-- was so dry. SO very disappointing. Don't know why the huge drop in quality, especially for the price, but I would have to think very seriously about returning. Again, so very sad.
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