Seems Emeka is the one to go to for Great Customer Service! Emeka helped me and took care of all my issues. Came in with an issue on my Samsung S6, which I love. He took me through a bunch of tech solution options. When those didn't work he looked at my account and gave me my best options and didn't put any pressure on me to purchase anything. I did pick up the new samsung S8 after he gave me demos of all the phones and added the samsung tablet promotion which my daughter is going to be using for Netflix. He setup everything and transferred all my info just like I had on my old. All the accessories I got were specific to my needs and he just didn't throw them into the bag just because it was part of the "package" deal. Even helped me order the promotion Gear 360 camera!!!! Must say one of the best experiences I had in a long time going into a Verizon store.