After the total bomb the last time, the owner Todd reached out again, and was sincere and made sure that the other day was a one time occurrence.
It helped that my best friend also really urged me to give them another chance (she is obsessed with their bowls too)!
Stopped in this afternoon, finally got my comp. bowl I had accrued. It was perfect! The two guys, one I am sure is the owner's son, were great!
I even heard them explain the bowls to customers not familiar with them, so it was great to see this, and their patience.
Thank you so much for mending the other day, I sincerely appreciate it.