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| - Truly the first restaurant to be fully deserving of a negative star rating, but even Yelp is not that unkind.
This is sadly just a review of the consistent failures presented to us within 5mins of entering the establishment, as I opted to save myself further stress and indignation and leave without having a meal here.
I arrived at 1:27p.m. for Brunch with two friends, unfortunately 12 mins past our reservation time of 1:15p.m.. However they were willing to seat us due to this horrendous tardiness on our part *Note sarcasm* (We were stuck in the freezing cold, warring with the pay and park machine which only took coins or credit card and would eject the credit card until we were forced to allocate change). The Hostess was kind enough to ask if the seating in the bar, with high chairs and tables would be "ok", She never truly expected me to say "No it's not ok, I am in a short dress and 4 inch heels" You could at this point see the world about her crumble, as she had no idea how to actually deal with me refusing the seating arrangement. I asked her why they would take a reservation and then within less that 15mins of the booking give away my table?
Without another word she ran off to speak with the other hostess seated at the laptop, who called out from where she was sitting that our reservation was for 1:15p.m. As the 2nd Hostess returned, I asked her once more if there were any other options, she stated no and progressed to lead us to the bar area, I at this point refused to continue with this and told her thank you but no, I was then met with a rather nasty snarky remark of " Well good luck with that" beautiful and professional service from an establishment in Yorkville no less.
My guests and I at this point left, as if they could not even hold a reservation for 15mins there was no point in enduring this location further.
We returned to the car and I called to speak to the manager, I was met with a voice mail, left on hold a second time for 5 mins and so on. My boyfriend at this point called to find out what the issue was, and the Hostess then stated my name and said "Oh this is the 'name' party" He said yes and was put through to a male who informed us that our reservation was at 12:15... REALLY? A restaurant unable to actually make a reservation and the manager on site and the Hostess having different times? I suspected this level of unethical conduct was perhaps commonplace at this restaurant at this point.. to lie to your patrons.
Not only were they unable to actually seat us, when there was a table at the bottom of the stairs that we could see was empty and could seat up to 12 guests, but taking the correct time for a reservation was beyond their ability. He continued his condescending apology and stated "Well if you had waited 5 mins, other seats were available and opening up. Half our restaurant was closed" NOT only did his Hostess refuse any other options when asked, but had frankly dismissed us in a haughty manner with added bonus of a nasty comment. All I received from this gentleman was an arrogant apology without a solution, at this point we left the area and proceeded to have lunch elsewhere.
This experience from a Yorkville establishment, that tries to project an upscale image? I was disappointed yet relieved to never be compelled to return.
Perhaps, if they trained their staff on how to take correct reservations and how to communicate with patrons they would have scored higher and be at the level of a basic McDonald's.
After reading the other reviews posted on Yelp, I am glad we didn't stay. Unethical, consistently incompetent behaviour should never be rewarded and this seems to be the standard of this Cibo location.
I caution you before choosing this location, staff are lacking and as one reviewer said "It's lipstick on a pig" with their renovations. Your restaurant might look good, but your service and food is what makes you exceptional... yet your establishment has failed at the very basics of service, I shudder to think what your food is like.
For a good brunch experience with servers who know what they are doing, and for exquisite food I suggest Sunday Brunch at the Omni, well worth it...
http://www.omnihotels.com/hotels/toronto-king-edward/dining/sunday-brunch
Updated 16/10/2016 - I suggest their Yonge and Eglington location. Service is superior to their Yorkville train wreck.
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