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| - I was recently considering getting a new vehicle. I had only heard good things about Toyota, especially about them maintaining value better than any other manufacturer. I had met a Toyota salesmen, James Calero, through my work, so I thought I would check out Charlesglen.
Even though I had not seen him for quite a while, when I walked into the building he greeted me as though we were good friends! I did not have an appointment, but of course he made time for me. I told him I was interested in looking at a Rav 4. He took me right away to look at one. He showed me all the cool features and trust me there are a lot of them! I sat in it and was pretty much sold in my mind. The big test was for my Husband to sit in it, he is 6 ft 4". Unfortunately, he didn't fit. So that went out the door pretty quickly! James suggested we take a look at a used Venza, their newest vehicle. It was way, way, out of our budget. But James convinced us to have a seat in it. It was by far one of the most comfortable vehicles I have ever been in. The seats hugged me like a comfy blanket! I didn't want to get out! So we took it for a drive, the whole time James was very conversational. I could ask him all types of questions about the vehicle and he had all the answers! I'll admit I felt like I was in another world while I was driving, the handling and quality of the drive was amazing. When we arrived back at the dealership, James took us inside and we looked at prices. I admitted that the Venza was a bit too much for us and we would have to think things over, considering other options. He reacted very professional, not pressuring us. I walked out of there with a lot of information, but didn't feel overwhelmed at all!
James did keep in touch, calling only a couple times to see where we were at in our car search. I did tell him we had decided to wait for a bit to purchase a new vehicle. He told me that anytime I wanted to come in or call him with questions, not to hesitate! He hasn't called since then.
Although we didn't decide on a Toyota, I had a great experience at Charlesglen. I highly recommend seeing James Calero or Harris Kok, for any questions you have! They are both very personable, helpful and experienced!
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