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  • I am an Old Navy fan from way back. It started with GAP. I was a GAP customer first, then mother, then employee. I was so excited when Old Navy opened!! So here is my review. I bought those "Super Skinny" jeans when they came out around the end of September. 4 pairs. I know, I know... but when I find clothes that fit I usually buy 2 or 3. Or in this case 4. I loved the way they fit! I realized from the gitgo that I would have to buy a size larger to accommodate shrinkage because they were very super skinny. So I bought size 4. After every wash they were getting tighter and tighter and tighter until now I can't zip them up. Keep in mind I have been a perfect size 2 for over 20 years. BC-before children, I was a perfect 0. Yes, you heard me. So I thought, even though I have washed these jeans at least 3 times, let me take them back to my neighborhood Old Navy which is on Maryland Parkway. Of course I have balls going to return something a week before Christmas on a Saturday. I can only describe this store as organized pandemonium. No pushing, no shoving, no screaming, just rank and file with back ground Christmas music. A young girl met me at the door and I explained to her what the issue was. She immediately took me to the manager, Nicole who recognized me from my loyalty to this store. She said go pick out 2 other pairs and take them to any cashier I will let them know you have already spoken to me. I said that's it? That's it she said. Woo hoo! And off I went in search of skinny replacement jeans. Then I stand in line for 20 minutes, but every register was open and humming along. I finally get to my register and another manager, Dan, rings me up. He said that there has been an issue with the colored skinny jeans because of the dye. The lighter colors shrink more and they have had a lot of return/replacements. Then he said, and by the way these jeans are on sale, plus you get 30% off your entire purchase today. I'm like Merry Christmas to moi! New pants AND money back!! Needless to say it was a very good experience at my fave Old Navy. Good job to all the employees. I always say that employees reflect who their superiors are; when you are treated well it shows on the floor. Yep! You heard me!
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