I was in desperate need of a trim and they were able to accommodate my last minute appointment request. This is my first time at Element 5 and the staff was very friendly. Jessica is amazing! She took time to consult with me as well as explained how to style my hair. As someone who's hopeless with hair and make-up, I was very appreciative of her suggestions. Most stylist I've been to would just style it without providing instructions. Jessica made everything seem simple and easy. Can't wait for her to do my balayage!