I think when you make an appointment with this place, its a toss up depending on who you get paired with. I have been 4 times and had 4 completely different experiences, so its a hard spot to review. Good - The fruit infused water and front desk staff are always top notch, the check out process is always fast and courteous and the wait has never been long Bad - the Ipads they give out are always filthy and about to lose power, parking sucks (not their fault) and prices are pretty high. Each time I have had my hair done it has come out different and lasted alternate amounts of time. Good luck and may the odds be ever in your favor.