I've always gotten tea from here and the customer service has always been alright but not superb. The last 2 times I went, I also ordered a muffin. The first time I got a pumpkin one and it had a terrible terrible chemical taste that I bit into. The second time I decided to try again and got a lemon poppy seed muffin. I thought they had given me the wrong muffin because it was dark brown but no.. It was just burnt beyond belief. I would never serve something I wouldn't eat myself so I was very disapointed.. Will probably never order food from here again.