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| - Not impressed.
I called about a month ago to make an appointment for my sister and me. I had gotten the groupon for three mani/pedis and they allow multiple people to use the same groupon, which I thought was nifty. Had to wait a month to get in. That was a pain. But at least we finally got in together, right?
Wrong. We showed up to our 5pm appointments a few minutes early today and my aesthetician greeted me by name when we walked in the door. Said as soon as we filled out paperwork, she was ready for me. Score!
THIRTY MINUTES LATER, my sister still had not been brought back. One of the nail technicians (Daleesha, I believe her name was) had finished with her previous client between 5:10 and 5:15, but decided to go into one of the massage rooms to chat with a coworker, apparently, and left my sister hangin' there. After being confronted by my technician (thanks, Lisa!), Daleesha finally started on my sister's nails after 5:30.
I was all done with both services around 6 o'clock, and when I finally left for work at 6:45, my sister's pedi wasn't done yet.
Incredibly frustrated that our sister date with dinner and drinks at EVO afterward turned into chatting at the nail station because the brow lady was not only running behind (not surprising when their technicians just run off behind closed doors!), but didn't bother taking care of clients who had been waiting for 30+ minutes.
I'll give them another shot because I paid for a third service, but I don't have high expectations, and I won't be back after my groupon is used.
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