We used to frequent this place all the time. So much so that we bought ten visit passes for two of our kids. We were assured that these passes would not expire when we purchased them. So we thought it would be fun to take our daughter there on her 7th birthday, only to be told that our passes were no longer valid. Front desk staff was rude, extremely unhelpful and would not bend. Refused to give me the contact number for the manager. There are too many similar places in the East Valley to be able to treat -- and lie to -- customers the way Xtreme Air does. Based on recent reviews it seems like this is a fairly common problem. Avoid at all costs.