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  • Very disappointed with the lack of reliability--they were 1 hour late. I had booked them 2 months in advance, seeing positive reviews online . I confirmed the week prior and had promoted the event. On the day of the event, an employee called, asking if it could be moved to earlier. I explained that we had already sent a press release and needed the event to be at the agreed upon time. He said "Okay" and when I called later to confirm, the receptionist confirmed the original time. When he was late for the event, I began calling and was told he was 30 minutes late. He ended up being 1 hour late. This was frustrating for those waiting for the snow, as well as the media. It was personally embarrassing for me as the event planner. When he arrived, he explained that he had been double-booked. I wish he had explained that before, so we could have at least partially adapted. Very frustrating and the participants were disappointed. I will never be using them again and I would not recommend their service.
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