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| - We purchased a houseful of furniture one year ago. The seat cushion on the (pricey) couch we bought started breaking down within the first several months. Its been months and months of hassle with their joke of a "VIP Care Protection Plan". They sent someone out to inspect/fix the cushion. It cannot be fixed, but this guy took it apart and steamed the fabric. So now we are left with a cushion that has lost its color and is still wrong. We went into the store and I will say we did get a little traction on the problem. We are 4 or so weeks into an 8ish week waiting period for a new cushion to come in.
2 weeks ago we spilled something on our Living Spaces area rug. Since we purchased the VIP Care for it, I decided to subject myself to VIP Care folks and gave them a call. I was asked lots of questions, was it food or beverage, grease etc. I kept saying I didn't know what had spilled. After a long wait, the rep came back on the line and said "its not covered". Ummm yes it is. She says well, you didn't know what caused the stain, so its not covered. I explained that she'd basically tricked me and that I stated I didn't know what it was, coffee, juice, a *** ham sandwich.... I didn't know so I said I didn't know. She said well its been recorded and I cannot go back and change it. So I asked for a supervisor and she said they won't be able to help either. WHAT A RIP OFF! You pay the money for the VIP Care, you get tricked with questions, and they don't honor what you paid for.
I'm SO ANGRY.
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