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  • I'm really surprised to see so many negative reviews for this dealership. All I know is my own experience with them, which has been GREAT. I bought my car there April 2013. My sales person (Chris Johnson) was very responsive to my emails and didn't seem "pushy" at all. I had already done all my research and knew exactly what I wanted. When I came in to sign the paperwork I didn't have to wait more than a few minutes before we got started. The whole process was fast and easy. One thing I didn't like was the guy I had to see after my salesperson, to talk about extended warranty, scratch protection, etc. He was a bit pushy and rude, didn't like him very much. Overall, I would say 4/5 stars for the buying experience. BUT, I have to give them 5 stars overall because of how awesome their service department is. I have owned expensive cars, including Mercedes and BMW and this is hands down the best service department I've ever been to. Ever. My service guy (Nick) is always upbeat and friendly, I never have to wait even 1 second to go see him when I come in for service. He always meets or beats his time estimates. One time when I was getting my 30k mile service he was in jeopardy of running over his time estimate while I was waiting on my car, and although the service was done it was still in queue to be washed, so he ran out and washed it himself! In life in general, I don't particularly like car dealerships, but as far as dealerships go CardinaleWay Mazda deserves 5 stars, especially for their service department which is outstanding.
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