I used to live in Chandler and have been eating at Rosati's for several years now. I recently moved to Phoenix and decided to give this place a try. It's night and day from the one in Chandler. The place is a joke. The pizza is expensive as it is, but it's the customer service that is a joke. I placed an order and went in to pick it up. I stood at the front counter for over 10 minutes before someone helped me. It looks like the lady went to walgreens to get her cigrettes and asked what can I do for you. I told her I placed an order and here to pick it up. I gave her my last name and she looked it up and said I didnt place an order cause she couldnt find my last name. I told her I spoke with a man and placed it about 30 minutes ago. The lady then said I must of placed it at the wrong location. She was very adamant that I placed it at the wrong store and I was 100% sure I placed at the right location. Minutes later the delivery driver walked in and said, this must be your pizza, I thought it was for delivery. It would make sense the lady had no clue what was going on, cause she probably was on break the entire time. Anyways, I left and paid. While I got home the pizza was terrible. I ordered a large pizza with pepperoni and mushrooms. They put pepperoni and onions. Freaking idiots. Regardless the pizza was terrible and service was crap.
I now go to Spinato's or Isa's. Much better customer service and pizza.