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| - So ok, I wrote a strongly worded e-mail to the restaurant. In my defence, unknowingly to the manager, who proceeded to tell me that is "not the way they do things at Pizzeria Libretto" and further proceeded to send me a gift card inviting me to re-attend the restaurant.
I didn't want to, to be honest, but, I did. I took two co-workers and my Husband and we ate the daylights out of some appetizers and pizzas but still, the food is underwhelming and the service people are too cool for school.
After reading so many reviews, both here and online, I thought my first experience at Libretto would include tears, cheese so fine it could make a wolverine purr and vino that you would swear Jesus himself made for you. Not so. Neither time.
I post this review, however, to demonstrate that a) Even if you're a serial non-complainer (unless, of course, you're Yelping about a place) based on your past experiences of working in retail/hospitality/any other overworked & underpaid line of work, a real, based in reality complaint doesn't always go unnoticed and b) that the manager, at least, is not too cool for everyone and though he has been enjoying unprecedented success and doesn't really "need" me as a customer, he still addressed my problem quickly and in a constructive way.
But now I'm really never going back.
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