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  • My wife and I were more than excited to try Via. We arrived just after 7pm and there were no available tables, so we happily sat at the bar. There was a live musician, which unfortunately is the only part of the evening that would get a good review from me. We quickly ordered 2 appetizers shortly after arriving. As we sat...and sat...and sat...the couple next to us was brought their bruschetta, which they had been waiting for for nearly 30 minutes - and then it was not even their correct order! We inquired about our bruschetta, it had now been 30 minutes - the bartender told us it was up next... 30 minutes later, still nothing! We asked and asked, and kept being told, it was coming... ok, I am no chef - but if bruschetta takes an hour to make, something just isn't right. All over the restaurant this was a ongoing theme - no one getting their food and if they did, it was wrong. The bartender tried to give us a "free" glass of wine - but when you have to wait over an hour for something that should be out in 10 minutes - that is not enough. At an an hour and 15 minutes of waiting - we finally called it and left - never receiving our food - the manager told us that "they were just behind in the kitchen". Totally unacceptable and disappointing - I think I was more than patient in giving them the 1 hour + of my life waiting for a simple appetizer... Unfortunately - that 1st experience has ruined it and needless to say we will not be returning - nor can I recommend it to anyone.
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