The pastries are just ok...
Their pastries used to be much better, but the attention to detail has suffered with their growing popularity. Now it seems like their pastries are quickly mass produced, which is sad because I used to think they were the best bakery in Charlotte.
The tarts look sad with clumsily plopped on fruit and gelatinous clumps of glace. A lot of their pastries - like croissants, cake, anything with choux, palmiers, etc. are often slightly overdone. Overall, even though most everything tastes ok, it all seems to lack finesse. I'm not expecting Sadaharu Aoki, but a little thoughtfulness can go a long way.