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  • Poor service! My daughters and I were looking for something to eat and they threw out Panera. OK, so we started calling to place a phone order so we can pick up and go. Made several phone calls between 7:35-7:50. There answering machine says their peak times are between 6-7. Finally arrived and as I was looking for a spot to park, notice there was no one in line and one person waiting for there food. I was walking up and see 6 team members gathered around I believe was the manager. She was not wearing the black uniform everyone else was wearing. They were all gathered around her with her phone, talking and laughing. As I approach to place my order I ask the cashier (Kaymarie) what was going on and why no one was answering the phone. She goes on to state what the answering machine days, they don't answer during peak hours. I told her I know between 6-7 and it is 7:50. The other cashier with blonde hair standing next to her rolls her eyes at me. Told her that was great customer service to roll your eyes to someone that is going to eat your establishment. Kaymarie apologized again to me and offered some free cookies and I told her she didn't have to worry about it. My girls love this place and we often visit for their turkey chilli and sandwiches. Told them I'm no longer going to give my money to a business that doesn't have good customer service. So heated that I knew if I talked to the manager it would not be good. If Panera wants to know who may have been on that shift, my Check Number was 210515. I'm all for having some fun and laughs in the work place. It should not come at the expense of customer service. Maybe its time for their top manager or GM to sit them down and have a meeting about customer service. Kaymarie, appreciate the apology and the offer of cookies. Hopefully you can train your co-worker to own a mistake instead of rolling her eyes. Mark
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