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  • Only reason I can give this store a 5 star rating is because of the one manager, Hayley. After being on hold for 25 mins the night before to schedule an appointment, I decided to walk in the next morning, because the line was "busy". They are always busy so I understand it can be a cluster, luckily it was pretty calm. My issue involved an Apple product, which the team bounced me around to different members. Eventually I talked with a girl that sent my product back to get potentially repaired. When it came back to her it was damaged even more that before. She then said i needed a serial number, and their was nothing she could do about it. I said "this wasn't like this when I gave it to you" and she replied again with "without a serial number their is nothing we can do." It was upsetting, because I was in dire need of getting it fixed for my job. That's when Hayley stepped in and I explained the damage and what was said to me. She then said "they have serial numbers right here" pointing out the number on the product. I feel like if you're helping people out at the Apple store you should have a complete understanding of the products you're selling. Hayley tracked the serial number, and took responsibility to replace the product for me. If it wasn't for her I would have been in a headache of stress, looking everywhere for a box with the serial number, then drive back to get it fixed. Hayley is what makes a loyal customer to Apple, thank you once again for you help!
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