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  • Paying 70 bucks a month at the moment for tv and Internet. I was very busy with moving and have not had my TV in the apartment during install. The installation guy was nice and set everything up anyway. He did ask me if I want to schedule another technician out to check the signals for free. At the time I did not know when I will have the tv so I told him please mark down I will call in to make the appointment later. I bought my tv to find that picture quality is worse than Hulu and some channels are not there. So I dropped by the Chandler Store. Ryan at the store greeted me and after explaining the situation, he said he could only schedule one with a charge. I mean my signals were never tested out and he did read up the notes. It may not be his fault but he just couldn't do anything. I then asked another question regarding the payment that didn't go through on the Internet. I wanted to know whether they will run through the card again or I just need to make another payment. He said I need to call the billings dept. omg! Better training Cox please? I know there are different depts but staff should be much more resourceful than giving answer like please call someone else and I don't know. Then I made the call and guess what? After explaining the situation for 15 mins, she told me she can't schedule a technician when there is an outage? WHAT? so I need to call, wait, explain for the third time around because of AN OUTAGE and an employee that can't do anything more than please call and I don't know? I know that no companies are perfect but this is beyond reasonable. Why is it my problem that your bad quality service experience an outage and I cannot schedule an appointment during that time? Why isn't the staff at the store able to answer basic billing questions and willing to make calls or at least tell customers to not call during an outage? The store was empty at the time of visiting as well (nov 8, 16:00). If it's not for the fact that I need Internet, I would cancel them with a heart beat. Don't waste your money with this company that has poor tv service and bad customer service. I tried to be nice but I do not understand how a company could treat customers this bad. Hope this help.
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