yeeeeesh.
I have had two exceptionally bad experiences here...
the food was alright enough the last time so I wanted to go again. It was the customer service that hinders the atmosphere and made the meal have a sour taste. I went twice and I am the kind of person to give people a second chance (but not food!).
The first was a year ago and I can't remember the reason why but I do remember the servers were uninterested and sarcastic and made you feel guilty for making requests. She was also snippy with my boyfriend. And our wait time was exceptionally long.
The second time was hardly different from the first. Except worse. All I asked for was salad and I wanted to know my options for the dressings. First, the server didn't know the dressing selection (odd, as she was the server we had LAST time a year ago.. but forgivable). Second, she conversed with the woman who OWNS the restaurant about it bickering back and forth RIGHT BEHIND ME about my order and other customers... then came back and still didn't have the options but said "it's like tahini... but it's not tahini, so don't take my word on that" OK? I'll take that one.
So our appetizer shows up 20 minutes later... steamed edamame... takes like 5 minutes or less typically but I'm fine with a 20 minute wait as they were half full/busy.
Then my salad makes an appearance: warm kale salad. Beautiful. But no dressing. I tell the waitress, she gets the woman who runs the operation and bickers with her behind me and then ... owner comes over and says "No there's definitely dressing on it. It's there. " After explaining politely that it in fact isn't (because I know people make mistakes) she huffs and goes "I'll take it back and see what they can do". She brings out a side plate of dressing and says "so you wanted it on the side?" I said no, she went back and bickered again with other employees and then took it back and "fixed it". Brought it back out and my salad is now less than luke warm. It was bad.
The food here is interesting and has not 100% classically predictable gluten free options. Which is why I've fooled myself into going here twice. The service is terrible. Would've been happy with a smile from an employee than a guilt trip for asking if I can have a different salad dressing/have salad dressing at all.
Service is a no no here. I wish I had better things to say about it.