This is the first time EVER where I walked out of a restaurant. Also want to say that I worked in a restaurant as a hostess and server for 5 years.
Came in at 2pm on a Sunday for lunch. Ordered a calamari appetizer and two gyros. After 20 mins later we asked for an update on the calamari since calamari really doesn't take that long. Server said it was gonna be another 5-10 mins. After another 15 mins later it was obvious it wasn't even close to being cooked. Kitchen was right in front of us and I can tell it was so chaotic. The expediter looked like he was so stressed out. There were 4 servers including the bartenders all running around. Still no appetizer. I look around and see 5 tables still waiting on food. We were there for 40 minutes and still no calamari and in between that time, only two tables got their food. Ridiculous. Everyone was waiting but they really wasn't that busy. Including the bar and the inside of the restaurant, it was maybe 80% full. Horrible management. We finally told the server that we were leaving and he apologized and said the kitchen was backed up. 40 minutes for an appetizer is crazy. I wanted to talk to the manager but he was so busy. I finally stopped a female server before we left and asked if he was the manager who was expediting and she said he was one of them. And I told her to tell him that it is crazy to wait so long for an appetizer. Her pathetic excuse was "kitchen was backed up. Where were you sitting?" That is a horrible excuse and what does it matter where we were sitting? She didn't care and she probably won't even tell the manager. But hopefully he reads it here. Never coming here again. They aren't even worth a second chance!!