I would give our experience zero stars. Possible negative stars. It's Valentine's Day. An order was placed weeks in advance for a delivery. My boyfriend went to the shop to ask where the delivery was and the woman at the counter could not have cared less that he was perturbed. Weather conditions are not ideal for deliveries today but no attempt was made to communicate that the delivery would be delayed. Just a little "hey, someone is sending you something special, we're doing the best we can". Placate us!
I received a call at 5:30 saying I needed to be home to receive the delivery! Where's the surprise in that? What if it's just a regular day and I'm getting surprise flowers, would I have to get them myself if I wasn't home? Well, my flowers are not being delivered today. My arrangement is sitting at the shop because I was chosen to be the loser of "who gets their flowers on time".
The surprise of my arrangement was also ruined by the shop when they said what it was, how beautiful it was and I'd be very happy. Well, we're not happy at all about the service. At all. Don't know how this place is still in business with the awful customer service.
Edit: my flowers were delivered at 1:05 on 2/15 after I told the shop they needed to be delivered by 1:00. They were given a range of 9-1. I was offered a box of Whitman's chocolate as an apology. Really? How about a refund. The arrangement my boyfriend selected is gorgeous but the flowers are wilted and spotted already. I'm pretty sure they ruined any future chances of me getting surprise delivery flowers.