I went in to the showroom to look at hot tubs, The salesman that helped my husband was very informative and helpful. I filled out an application for financing. I was told that when the application came down they would let me know. I have tried to reach out to the salesman to find out the outcome for 3 days now. I have emailed the and tried to get in touch with the company. No one has returned my messages. I guess I will have to go to another dealer and take my business elsewhere.