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  • I will never fly this airline again, first and last time. Took a quick weekend trip to Montreal from Chicago to see a concert for a belated birthday present. The outbound trip Saturday was fine, the return trip on Sunday was a total disaster. Saturday's flights were nearly empty, but the flights Sunday were packed so it seems that if there is a rush this airline has no idea how to handle it. There were no weather issues or anything to cause multiple delays on Sunday and I really was never given a clear answer as to why all of my flights, among others, were delayed. It was a mix of "technical issues" and "delays at other airports". I have flown often enough to never have experienced anything like this before on what should have been a normal flying day. Sunday started out at the Montreal airport where three outbound flights near my gate were all being delayed by about twenty minutes. Ok no big deal, except in the end they turned out to be 45-60 minute delays. I was leaving Montreal for Toronto, then had a connecting flight to Chicago. When booking my tickets all I was offered was a 30 minute change over between flights, for the flight home. Porter airlines in Toronto has a small terminal, so on a normal day this should be no problem. In the end I missed my connection in Toronto to Chicago because of the original delay of 45 minutes in Montreal and my new second flight (an hour and half after my original flight) was also delayed by an hour and a half. I was suppose to arrive home around 3:30pm and didn't until 7:30pm that night and I also missed a work opportunity, which the airline personnel seemed to not give a hoot about (I freelance so anytime I can pick up some work I need to). In the end I was offered nothing in terms of a refund/credit or even a clear reason as to why all of these delays were happening. After complaining about the second flight being delayed I was given a $15 food court credit?! Gee thanks, doesn't make up for a horrible customer service experience and the work and potential new client I lost. Simply, never, ever again. The worst.
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