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  • We were referred here by Craig Animal Hospital for boarding services. When I talked to Jennifer I clearly explained the importance of getting all paperwork and everything in order prior to us bringing our dogs there for the stay. I even stopped by the office and talked to Jennifer and gave her a copy of the current shot records for each of our dogs. I explained to Jennifer that one of our dogs needed her shots updated. I asked her if I needed to bring that dog to their clinic early to get her shots and anything else you may need updated prior to us leaving on our trip. We had a very early flight and I explained to her that we needed to simply drop the dogs off and get out of there as quickly as possible in order to meet our flight time. She assured me that she would get all the records from Craig animal hospital and that it would be no problem checking the dogs in quickly and getting out in order to get to the airport on time. When we arrived on the day of our flight the staff there wanted us to wait around in order for a vet to examine one of our dogs because the shots weren't updated. I explained what Jennifer had told me and also of my offer to come in days prior to get this taken care of and they told me they had no idea. Eventually after me strenuously explain this to them they agreed to get the records from Craig animal hospital and give The one dog who needed an updated shot her shot and that we would take care of this when we came back from our trip. When we came back from our trip we noticed several billing errors one they charge for physical exams on two dogs that were already done at the Criag clinic they also gave a dog a rabies shot he did not need which once again was taking care of at the Craig clinic apparently no one at lone Mountain called over to Craig or there was a miscommunicationand we ended up paying extra money for services we did not need. Jennifer was there when we were picking our dogs up and assured me that she would call Craig clinic get the records and refund my credit card for the overcharges. That was over one month ago. To date, I have not heard nothing from lone Mountain animal clinic. The dogs were in good shape when we pick them up so they're boarding services I assume get a good job with your recordkeeping there overcharging and their lack of customer service has lost me as a customer for life I'll simply find another place to take my dogs for their vet needs.
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