I LOVE Kohls in general and this store is pretty ok. I guess the word I can use to best describe it is untidy. There are aspects about this store that could use some work but overall, I like the quality of the clothes, and you can't beat the price. The staff is always friendly and nice. I've even been here at Black Friday and the staff never seems frazzled or stressed. And they have a good mix of people working there which is nice. It's not the same old cookie cutter type of retail employee. They really run the gamut.
So here are the things that need help that cause me to give this store just 3 stars:
I have found that at this particular location though, you cannot at all trust the sizing on the hangers and you really do need to check the garment itself to confirm the size you are purchasing. I can't tell you how many times I thought I was getting one size and it was something else entirely. Additionally, it is not easy to navigate this store with a baby stroller. There are so many racks of clothes and shelves that it's just a real struggle to shop with the stroller. And most of the time, the shelves clearly need help and haven't been touched. Whenever I see the employees in the different sections of the store, they are putting out more stuff instead of neatening up what's out there.
I do do the surveys that they give me on the receipts but the store never changes.
I will keep coming back to Kohl's though. I do love the store from mens, to kids, to the housewares, to the ladies styles... you just can't beat it. I just hope they tighten up some of their frayed edges.