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  • Review edited and changed 8/12/17 Years ago this was my go to place in Toronto to get poutine, there was also the place on Bloor but they too have gone downhill. My guess is in order to deliver a consistent product they're getting all their stuff from a central warehouse and this always spells a drop in quality. It happened to Lick's, it happened to Tim Horton's and now it's happening to Smoke's. The fries are still decent. They seem to be fresh cut and the cheese curds are refrigerated so they loose some of the "squeek" when you bite into them but they have lost what is possibly the most important part of the poutine which is the gravy. Before you used to get a nice, hot, thick gravy that had been properly simmered and poured nicely over the fries so even those at the bottom got a little bit on them. What they have now is some gummy overly salted hot mess that stays on top of the fries and never gets more than halfway down the carton. I've complained about this before to the manager and directly to the website but nobody seems to care. The message I got from the manager is this is how they serve it and the message I got from the website was nothing. A year later and they haven't responded. They've also moved from the Pop Shoppe drinks to standard Coca-Cola. Probably cheaper for them but part of the appeal there was being able to have a Lime Rickey with it. Sorry Smoke's but you've lost a formerly loyal customer. Luckily for me there are other places downtown to get this. It just means I need to find them and try them.
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