Came here in July to get a tragus piercing, I emailed a head of time and was responded to in a reasonable amount of time. Piercings they do as a walk in, staff was friendly, experienced, professional and answered all my questions before hand. They take care that you have eaten and are well hydrated so you don't faint or pass out.
I went to the location at Mt Pleasant and Eglinton. The store was clean and organized. Staff member helped me pick out my earring. Pricing is a bit pricey but for the professional attitudes and attention that was given before and after my appointment, I would recommend and go back.