I'm giving 5 stars for service...although there was some glitches they went above and beyond to fix them...however,not initially...check in was rather Smooth...The line was short initially but it did grow rather quickly ..But the service was prompt...When entering the building there was signs that pointed u in the direction of registration however,there was no actual sign that said registration.U pretty much just follow the crowd and assume that where the people are dressed nice behind the counter is registration....since I'm a local and it was my bday...I asked for a free room upgrade and they were nice enough to give me one (yeah)..so I'd be getting a luxury suite ..but turns out they had none available in smoking (Bummer) so Penelope the awesome lady at the front desk gave me a food and beverage credit (score) so we rolled with it....Now getting to my room which was in the world tower...My room was cute..light up bed was cute but no couch just a chair...ok...it was really small...but provided what u needed (besides a couch) Now this is not the room I purchased mine was bigger also noticed seat in my shower(wth) No wonder no couch this is an ada room and they need room to get around I get it ..so I was gonna l.I.g. it but noticed that My carpet looked like it hadn't been touched by a vacuum..although the carpet looked New I didn't want to take my shoes off..but I did get a dinning credit so it's ok..I was just gonna have a shot and start celebrating..I grab the glass they provided and it had mystery product at the bottom...oh hell No...I called front desk explained the situation and asked for Management.. while waiting for Management I decided to dissect this room...found dirty spots on light up bed on the door knobs and walls and some sort of something which could have been vomit splashed upon the bottom of the dresser...Eww...So after waiting half an hour..No manager so I call back and explain it's my bday and I'm trying to partake in festivities and they're killing my vibe...they were like go ahead we'll send the maid...O No u won't I want management to see what kind of shotty Ass job Maria Castaneda did (the maid) so I waited some more...got a knock at the door and was like finally....Guess who it was?...The maid wtf really...U know what ? down to the front desk I go..With the dirty glass I almost drank out of...Ms .Penelope was eager to help fix the issue...and suddenly that Lux-smoking room was available and I still get the credit...This more than made up for the Mishap....I simply loved,loved,loved the Lux room...The room was ah-mazing and lived up to the photos...I went from no couch to a huge couch that could seat more people than I had...sexy peek a boo shower...plush robes...Super Comfy pillows and bed...It was Beautiful and I was Grateful...Thanx...Now when going to party. there was 6 of us so we needed a cab van not a car...well that took forever we never got it and gave up...went to the bar where 2 shots was$22 bucks needless to say we didn't go back...slept late however checked out on time and didn't use the credit yet....so when checking out with Christopher I inquired about the credit..if I check out will I lose it? And the answer was YES...That being said Chris allowed me to use my credit and then check out...Thanx Chris that was Awesome...so we dined at the North side Cafe Food was great.. However,over priced and small portions..but clean,service kinda slow though...Now as a Member of their CODE club u get $30 dining credit for your birthday when u spend $60 so half off...so we did just that..spent $60 got $30 off paid with credit and had $20 left...yes I Hacked the hell out of my Stay-Cation... with my last $20 I literally hung by the pool for like 5 hours we ordered our drinks from the North side Cafe as opposed to the pool bar as they were a lotttt cheaper than the pool or casino bar....The pool has plenty of seating nice decor,friendly people(locals) and helpful employees...I thoroughly Enjoyed My stay here even with the Glitches...I will definitely be back here....Thank u SLS as a local I was impressed and will Rave to allll My friends..