Purchased: 2015 GMC Canyon (January 5th, 2015)
Pros:
Ryan Cappuccio- our sales associate- was friendly, informative and worked via text which was very cool.
Ryan took his time even after staying late the night of purchase to explain the features of the truck as well as touch-screen menu options.
Ryan also followed up a couple of days later to see how we were doing and if we were overall satisfied with the purchase.
The associate doing the finalization paperwork was also very friendly and well informed- seemed to work tirelessly even with non-stop customers.
Cons:
Being the first of the year, there were not many incentives given by dealer, but we feel like Randy Marion could have done a better job pointing out smaller deals given by AA card, financing, etc...
The time spent in the waiting room between negotiations was extensive, no refreshments offered- very bare bones service even when not busy with other customers.
Overall impression: I had heard through friends at work that Randy Marion Huntersville was to be avoided. They have a bad local reputation for poor customer service and lying about performing services (i.e.tire rotation). However, I had a positive buying experience, even with the disappointing lack of incentives. Jury still out on the service department. Hopefully the service staff can energize and prioritize putting a good face back on Randy Marion Huntersville.