I have now been here 3 times and I have had no negative experiences. The front desk girls are always nice and courteous even though it is sad that they have to practically speak only scripted, corporate customer service phrases and statements. They are nice in person and on the phone.
I love that it is in Boca Park. If I get there too early I can kill time at Kirkland's, Bath & Body Works, or Kirkland's.
I have found my massage therapist. His name is Ian and he is absolutely PERFECT. I know that each person is different when it comes to touch, pressure and style. But I have to say if you want to get help for your body and fix muscle issues Ian is the therapist for you. He is highly knowledgeable and he practices different modalities.
I have gotten 1 hour massages and just recently an 1 1/2 hour massage. Both were great. Love this place.
They sell Murad products and I have yet to get a facial here but a member price I believe is $49 for an hour which is honestly a great deal.
Too bad this place is corporate though. I feel bad for the employees because working at corporate chains are so annoying and impersonal.