My favorite characteristic of Troy and his Crew is his terrific customer service! He will always make time for me, even on the busiest of days, and if he can't actually stop, he will let me know that. THAT, in itself, is HUGE. His communication, to ensure that he is setting the appropriate expectations, is unmatched. Moreover, he has often offered to help me fix something via phone...how f'ing remarkable is that!? I would highly recommend Troy and his services to all my family and friends!