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| - Let me start off by saying I hate dinging people with a bad review, but when you get the type of service I did, I feel it's important to share it.
Approximately two weeks ago, I called up my home warranty company and told them my AC unit upstairs wasn't blowing very cold air and as a result, it was running constantly. They told me that Gilbert Air would be contacting me to schedule an appointment for service. About twenty minutes later they called and said they'd be there between 5-7pm the following day. Ummmm yah, they never showed! No matter, I went out of town for the weekend so it's not like I was gonna suffer too much.
Then I got back home...
The AC still not repaired was still running constantly, only this time, then motor was squealing. Couple days later, not more AC upstairs. Another call to warranty company, and Friday, Gilbert Air finally showed up. Here's the fun part, they weren't there to do a repair, only a diagnosis of the problem. Okay, I asked, when will it get repaired? The tech told me he's submit the report Monday. Now I thought this was because of my warranty company that there was a delay, but then I found out it was because Gilbert Air's office wasn't open on the weekend! Let me just add that this past weekend hit 117 degrees on two of the three days.
Monday came and went.
Tuesday the motor wouldn't break free from the housing.
Wednesday it was determined by the tech that something else might be the problem.
But today, today was the kicker!!! Today the warranty company informed me that the service company said all repairs were complete! I called and raised hell with Gilbert Air and 1 1/2 hours later, the owner of the company showed up at my house, with the tech I might add. The owner walked up to the AC unit, saw it still in pieces and said to the tech, "I thought you finished this?" The tech said, "I did finish it. It was working perfect when I left." Then the owner said to me, "You'll have to get another company. Someone's lying here and I have to believe my tech." My reply, "Are you frickin kidding me? I'm not an AC repairman, why would I tear it apart? Besides, I have a home warranty, why would I try to fix the frickin thing?" He then walked out with his tech.
Anyhow, the home warranty company sent out a new company. When they got there I explained the whole ordeal I'd been thru with Gilbert Air. A few minutes after he started surveying the problem, he called me over to him. The tech was laughing and told me that the original tech tried to install a 220v motor in a 110v system. Another few minutes revealed he installed the wrong capacitor or at very least had the wrong motor with the wrong capacitor. (again, I'm not an AC guy) Then we found out that he damaged the fan cage that holds the motor in place. From what I could tell, the old tech pretty much messed up everything he touched. Maybe, if the owner of the other company had taken a closer look at the problem, he would have determined that there was no way I could have caused that much of a train wreck.
Now with all that being said, even I can see that Gilbert Air has an overall good score with yelp. I would even say that sometimes people make mistakes. God knows that I have, but the fact that the owner made the decision that a client was lying without really investigating the situation further was just a bad business decision in my opinion. I look forward to a reply from him on this review.
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