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  • They go two stars only because my kids actually like to play despite their horrible customer service and disengaged teens employed acting as if they would rather be doing anything else than what they are doing. I waited in line to enter behind one person because both registers were being counted or refilled with cash. Either way, neither of the employees greeted anyone or explained that it would be just a moment or made any effort to...I don't know....act like they worked in customer service! I was rung up for one price after which he gave me back my card and I thought the transaction was completed only to find he was getting clarification and found he needed to charge me more and needed my card back. I ordered one hour of time for two children so how was this so hard??? Finally, I put my money in a token machine only to be thanked for my business but to have no tokens dispersed. I had to unfortunately return to the same unenthusiastic worker at the desk to complain only to again be met with confusion as to what to do. Once he asked someone else he determined where he needed to get my tokens. He proceeded to count but then found that too tedious (it was only 40) so he decided to give me a handful stating "I am sure that is more than 40". As I walked away and counted them out to divide between my kids...surprise!...only 30 tokens (maybe he should have counted). So I returned for the additional tokens I was owed only to be treated as if I was some annoyance for even bringing up this issue. I will also add that at no point did anyone asks me which of the two machines was obviously broken. Guess they figured it's not a problem until they have to deal with it. I am all for hiring all ages and giving teens jobs so they learn how to function in the world but maybe some consideration can be given to the kind of customer service, or lack thereof, that is being offered. It's a shame that my kids enjoy it here but I won't returning. This is not the only trampoline place in town and it is not worth dealing with dispassionate attitudes.
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