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  • Food wise they a great restaurant, however customer service wise they getting today 1 star. Had called on Monday to book a reservation for a bday party of 12 ppl. Been told that I got the reservation and a manager will call back within 24h to confirm. 72h later after no calls I decided to call and apparently I never called, never booked and all together they don't take reservation on the date / time that I have requested based on what the girl on the phone told me... one would think he is crazy but thank God I got all my conversations recorded, with that said the manager had to step in the picture. Instead of apologizing for the mistake and taking my business I got offered a ridiculous offer (that they knew I would decline) that if I want to reserve with them I have to spend a minimum of 2k on that dinner. No offence but Terroni is not in the league of high end restaurant to make such conditions. Which I called next to Harbour60 and got the reservation for the party without a problem without any conditions. Very shameful by the stuff of Terroni, I would definitely stop all my business meetings and future dinner events to this restaurant but instead would give it better to someone that would appreciate my business and all the money that I would spending there.
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