From the first call to arrange an appointment right through to the end of my BK where it was discharged Alex and his staff were extremely knowledgeable, attentive and thorough! When I first called Alex I was feeling very poorly about my situation. Alex made me feel very comfortable and actually a lot better about it. Like I said Alex was very attentive and didn't treat me like just another number. Thank you Alex for helping turn an ugly situation into a situation I can now manage!